Return and Exchange Policy

Red Rose Clothing Brand 7-Day Return and Exchange Policy

At Red Rose Clothing Brand, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange within 7 days of receiving your order.

Conditions for Returns and Exchanges:

  1. Eligibility: Items must be returned within 7 days of the delivery date.
  2. Original Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  3. Proof of Purchase: Please provide the original receipt or proof of purchase.
  4. Non-Returnable Items: Certain items, such as undergarments, swimwear, and customized products, are non-returnable and non-exchangeable.

How to Return or Exchange:

  1. Contact Us: WhatsApp with your order number and reason for return or exchange.
  2. Prepare Your Package: Securely package the items in their original condition with all tags attached.
  3. Ship the Items: Send the package to the return address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Refund Process:

  • Once we receive and inspect your returned items, we will process your refund to the original payment method within 5-7 business days. Please note that original shipping fees are non-refundable.

Exchange Process:

  • If you wish to exchange an item for a different size or color, please specify this in your return request. We will process the exchange once we receive the returned item, subject to availability.

Important Notes:

  • Red Rose Clothing Brand reserves the right to refuse returns that do not meet the above criteria.
  • Sale items are final and cannot be returned or exchanged.

For any questions or concerns, feel free to contact our customer support team. We’re here to help!

Thank you for shopping with Red Rose Clothing Brand!